PRIVACY POLICY

THE FINE PRINT

Dolce Vita Footwear, Inc. (“Dolce Vita Canada”) respects your privacy and takes reasonable steps towards protecting your privacy and managing your information responsibly. This Privacy Policy is intended to notify you of our privacy practices, including the type of information that may be collected and stored, how the information is used, with whom the information may be shared, what rights and choices are available to you regarding the collection, use and disclosure of the information, what kinds of security measures are in place to protect the loss, misuse or alteration of information under our custody or control, and who to contact with questions or concerns.

For purposes of this Privacy Policy, “personal information” means any information about an identifiable individual and may include information such as: your first, middle and last names, street address, city or town, province or territory, postal code, telephone number, personal website URL, date of birth, e-mail address, credit card or debit card information and information with respect to your orders, returns, and purchases. This Privacy Policy applies to the processing of your personal information when you visit a Dolce Vita Canada store, purchase a product or service, visit the website located at www.dolcevita.ca (the “Website”), contact us through phone, fax, and/or mail concerning processing of orders and questions about products or services, or when you otherwise interact with us.

This Privacy Policy does not apply to personal information collected when you purchase our products in department and specialty stores, or on other third-party websites where our products are sold. Unless otherwise specified and with your consent, personal information collected from these other channels is not provided to Dolce Vita Canada, and Dolce Vita Canada has no control over how such third parties use the information that they collect.

By accessing or using the Website, making a purchase, visiting a store, and/or by contacting us, or otherwise providing any personal information, you acknowledge that your personal information will be collected, used and disclosed by us in accordance with this Privacy Policy.


A. WHY WE COLLECT PERSONAL INFORMATION

We collect personal information in order to provide you with our products and services you request and, with your consent, to provide you with marketing which may be tailored to your interests, previous purchases, and other interactions with Website or other products/services. See below for further information on the information we collect and use.

B. WHAT PERSONAL INFORMATION WE COLLECT

The following describes the categories of personal information we may collect about you.

  • Identifiers, such as name, contact information (e.g., mailing, billing, and/or shipping address, postal code, email address, telephone number), birth date, age, a unique PayPal identifier, and other similar identifiers;

  • Purchase information, including information about the items purchased, the price of the items, the payment method used, and whether the product was on sale. Payment card information (e.g., credit or debit card numbers) is processed by our third-party payment processor;

  • Audio, visual, electronic or similar information, such as in-store video monitoring and call recordings created in connection with our business activities (e.g., customer service calls for training and quality assurance purposes);

  • Internet or other electronic network activity information, such as type of browser and operating system, search history, or information about a consumer’s interaction with our Website;

  • Approximate geolocation data, such as your current general location, like your city, in order to show you appropriate content (we will not collect precise geolocation information without your express consent).

In-Store Shopping

You do not need to provide us with any personal information when purchasing products or services in one of our stores with cash. Depending on the payment method you use, we ask you for information we need to process your purchase or provide you with the services you request, such as your name, mailing address, email address, telephone number, postal code, and payment card information. As permitted by applicable law, we may ask for more information to verify your identity or to prevent fraud, including viewing a government-issued ID (e.g., driver’s license, passport, or other ID number) for fraud prevention and security purposes or to confirm your eligibility for tax exempt purchases. We do not record or store such government-issued ID information. You may refuse to provide such information, but you may not be permitted to complete your purchase if we cannot verify your identity. We may also collect information about your purchase, such as the items purchased, the price of the items, the payment method used, and whether the product was on sale and use this information, with your consent, to provide you with tailored communications.

Video Surveillance

We may also use in-store video monitoring for security and loss prevention purposes. In furtherance of our security policy, in-store video may be used, at our discretion, to assist law enforcement in investigations, and may also be turned over to governmental authorities, agencies or others pursuant to a binding order issued or authorized by a court of competent jurisdiction where required or permitted by law. Images captured by our in-store video monitoring will be maintained for no longer than necessary for the purposes set out herein.

Process Payments

We (or our authorized third-party payment processor) will collect information such as your first and last name, email address, phone number, mailing and delivery address, and your payment information (including billing address, credit card number, expiry date and CVV code) in order to process your transactions. We may also collect your signature if you make a purchase in-store. We or our fraud prevention and detection partners may also combine your personal information with information from other sources in order to prevent or detect fraud. See Service Providers under “How we share your personal information” below.

Marketing Communications

If you sign up to receive marketing communications by email, SMS or direct mail, we collect your email address, phone number and/or mailing address in order to send you offers, recommendations and other information that may be tailored based on your interests, purchases and other interactions with Website, emails or other products/services (such as reminders of items you have left in your cart). We may also use pixels and similar technologies to collect information about how you interact with our communications to better understand your interests and provide you with more relevant offers, recommendations and information.

If you sign up to receive marketing communications, we may also share your email address in a privacy protected form with social networking sites and other third-party platforms for the purposes of serving tailored advertisements to you or others. For more information on how you can opt-out of marketing communications and social sharing, see “Social Sharing” in the “Your Choices” section below.

You can withdraw your consent to receiving our marketing communications at any time. Please note that if you unsubscribe from marketing communications, you may continue to receive transactional or account-related communications from us including customer service surveys.

Content You Share

You may be able to post information and materials publicly, for example, in product reviews and other similar forums we may make available (collectively, “Forums”), subject to the Forum rules in our Terms of Use Information posted in certain reviews or Forums on the Website may become available to the general public. Please do not post any personal information in a review or Forum. You understand that, even after removal, copies of personal information you provide in a review or Forum may remain viewable in cached and archived pages and may have been copied or stored by Internet archives and other Website users. We may make personal information you provide in a review or Forum available to other Website users and to the public, as applicable and at our sole discretion. If you do post personal information, be aware that other individuals may view or have access to the information and you may not be able to control their use of the information.

WishList

You may be able to send a wishlist to other individuals using the Website. To send information to others, we request both your email address and theirs so that we can send your wishlist to your friends or family on your behalf. We use this information only to fulfill your request. We will not include any third-party advertisements within the messages sent to your friends.

Surveys, Contests and Promotions

From time to time, we may request information from users via surveys, contests and promotions. Participation in these surveys or promotions is completely voluntary and the user therefore has a choice whether or not to disclose personal information. If you choose to participate, we may ask you for information, which may include contact information (such as name, email and shipping address) and demographic information (such as postal code and age). We use the personal information you provide to administer our surveys, contests and other promotions, in addition to the purposes identified at the time you provide your personal information. If your information gathered via a survey will be used in a manner different from that described in this Privacy Policy, such use will be detailed in the survey instructions. For example, the instructions will alert you if the personal information will be shared with anyone in addition to those identified in this Privacy Policy, such as a third party sponsoring the survey.

Job Applications and Postings

You may view job openings and apply for employment with us in-person. If you submit a resume, job application, or related materials or other information to us, we may use that information to evaluate your qualifications and consider or respond to your inquiry or application. Your submission of a resume, job application, or related information does not in any way require Dolce Vita Canada to review that information or consider you for employment. If you are interested in viewing opportunities at Dolce Vita Canada or to submit a job application, please visit any one of our stores.

Contact Us

When you contact us for support or with a comment, question or complaint through email or telephone, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may retain this information to assist you in the future and to improve our customer service and product/service offerings. In addition, we may monitor and record our telephone conversations with you for documentation, training, and quality assurance purposes. If you do not wish to have your call recorded, you may contact us as set out below.

C. HOW WE COLLECT INFORMATION, INCLUDING PERSONAL INFORMATION

We collect personal information in three primary ways:

1. You Give Us Information: We collect information from you when you submit it to us through our Website, other digital media, or in one of our stores.

2. We Collect Information Automatically: We automatically collect certain types of information when you visit our Website or use our products and services. For example, we automatically collect various types of technical or usage information when you use our Website as described in this Privacy Policy.

3. We Collect Information from Other Sources: We may obtain information about you from outside sources. For example, we may obtain information from our service providers and fraud prevention and detection partners.

D. HOW WE USE THE INFORMATION WE COLLECT

We use the personal information we collect for various business purposes, including to:

  • Provide the products or services you may order in-store or online, including processing and fulfilling orders and returns;

  • Improve our stores, Website, products and/or services, including analyzing trends and conduct research about improving our products and services;

  • Maintain and service customer accounts;

  • Review customer activity in order to learn about and meet our customers’ needs, troubleshoot, optimize our site design, and improve accessibility;

  • Combine information with other commercially available information to identify demographics and preferences to assist us in our marketing efforts;

  • Ensure and improve the quality and safety of our services;

  • Verify our customers’ information, and prevent, detect, and investigate malicious, deceptive, fraudulent, or illegal activity;

  • Investigate and defend against claims and/or legal actions, violations of law or agreements, and comply with relevant applicable laws and legal process; and

  • To the extent permitted under applicable law, we may aggregate personal information, user-generated content, and other information we collect through the services so that it does not identify you, and use that aggregate data to better understand and improve our Website and product and service offerings.

E. HOW WE SHARE YOUR PERSONAL INFORMATION

We do not sell or disclose your personal information to third parties without your consent, except as set forth below or as required or permitted by law.

Service Providers: Your personal information will be transferred (or otherwise made available) to certain third parties (including affiliates) that provide services on our behalf. We use service providers to provide services such as hosting the Website, payment processing, and providing fraud detection and marketing, advertising and analytics services. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. We and our service providers may access, store and otherwise process personal information outside of the jurisdiction in which you are located, including in other provinces in Canada, the United States and other foreign jurisdictions.

We may share certain personal information (such as your name, email, address, phone number, transaction-level details, account information, IP address and other information about your device and activity on our site) with our fraud prevention partner to help us detect and prevent fraudulent transactions. Our fraud prevention provider will use the data to improve its products and will combine the data we provide to them with information it receives from third-party data sources and other clients to assist those clients with the detection and prevention of fraudulent transactions on their platforms. For more information about the manner in which our fraud prevention partner treats your personal information, see their Privacy Policy at https://www.riskified.com/terms/#privacy.

Legal and Compliance: We and our Canadian, U.S. and other foreign service providers may disclose your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by U.S. or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.

Sale of Business: If Dolce Vita Canada, or substantially all of its assets, were transferred in connection with a proposed or completed acquisition, merger or sale, in the unlikely event that Dolce Vita Canada goes out of business or enters bankruptcy, or as part of a corporate reorganization or other change in corporate control, information collected in connection with the Website and services may be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Dolce Vita Canada may continue to use your personal information in accordance with this Privacy Policy or as you otherwise consent.

F. SOCIAL MEDIA

Dolce Vita Canada is active on social media. You may have the opportunity to comment on those social media platforms regarding Dolce Vita Canada and the products we offer and/or to submit or upload related photographs and other materials. With your consent, Dolce Vita Canada may post on the Website, other websites, and social media pages any comments, photographs, or content that you post on our social media pages or provide to us through social media.

The Website may implement widgets, tools, or applications provided by social media platforms and the Website may otherwise allow for interaction, integration, or content sharing with third-party social media platforms and companies. Please note that this Privacy Policy does not govern such third-party social media platforms’ collection or use of your personal information. We encourage you to review the privacy policy of any social media platform that you use or visit in connection with the Website, as those platforms’ respective privacy policies will govern their collection, use, and disclosure of information they collect from you. Interactions, integrations, and content sharing with a social media platform and their features may require or allow the social media company to collect information from or about you, whether through cookies, registration information, or otherwise.

G. COOKIES AND SIMILAR TECHNOLOGIES

What are Cookies

Cookies are bits of electronic information that assign a unique identification to your computer that a website may transfer to your computer to identify specific information about your visits to the website. Cookies are typically stored on your computer’s hard drive and are used to help track clicks as you go through the pages within our Website. We may also use cookies to tell us whether you have previously visited the Website. We also use cookies that may be set by third parties with whom we have entered into agreements, which may enable us to obtain analytics information about the use of our Website.

How We Use Cookies and Similar Technologies

We use cookies and similar technologies such as web beacons, clear-GIFs, pixel tags, server logs, widgets, and JavaScript on our Website and our services for a variety of purposes. We use “first-party” cookies to allow your browser to talk to the actual Website that you are visiting to improve your site experience, to distinguish you from other users of our Website (e.g., to preserve the contents of your virtual shopping bag between visits), to gauge content usage, and to support the marketing of our Website and products. These cookies may store information about you and your use of our Website. We also work with third-party vendors that help us track, collect, and analyze this information. These third-party providers may also place cookies onto your computer, known as “third-party” cookies, such as the source of an ad that appears on the website you are visiting or a third-party analytics provider. Those third-party cookies may enable us to obtain aggregate demographic information and user statistics about you and your preferences from these third-party sources as well as our information we have about you. You can change your preferences as described below.

How to Adjust Your Cookie Settings

To adjust your preferences or exercise control over cookies and other technologies used on our Website (other than strictly necessary cookies), please click here.

You can also opt-out of each cookie category (except strictly necessary cookies) by changing your cookie consent settings in your browser or by setting your browser to notify you when you are sent a cookie. You may also remove cookies after they have been placed onto your computer. Please note that changing your cookie preferences in one browser will not necessarily carry over to other browsers, nor may it carry over between your devices, so you may need to adjust your preferences each time you use a new device, install a new browser, upgrade an existing browser, or alter or delete a browser’s cookie file. However, changing your cookie settings may affect your user experience on the Website (e.g., turning off or refusing cookies may prevent you from making purchases on the Website). You can find more information about cookies at http://www.allaboutcookies.org.

You may disable cookies as discussed above, but that may impact your use and enjoyment of the Site.

Analytics

The Website uses third-party analytics tools (e.g., Google Analytics) to collect and process data about your use of the Website, including when you visit the Website, URLs of the websites that you visit prior to visiting the Website and when you visit those websites, and IP addresses assigned to the devices from where you access the Internet. Our analytics providers may set and read cookies to collect this data and your web browser will automatically send data collected by those cookies to our analytics providers. Our analytics providers use this data to provide us with reports that we will use to improve the Website’s structure and content.

For more information on how Google uses this data, visit Google’s Privacy Policy and Google’s page on How Google uses data when you use our partners' sites or apps. To prevent this data from being used by Google Analytics, follow the instructions to download and install the Google Analytics Opt-out Browser Add-on for each browser you use. Using the Google Analytics Opt-out Browser Add-on will not prevent Dolce Vita Canada from using other analytics tools and will not prevent data from being sent to the Site itself or to Google. For more information about how Google Analytics uses cookies to measure user interactions on websites, visit Google Analytics Cookie Usage on Websites.

Interest-based Advertising

We work with third parties such as ad networks and other advertising companies that use their own tracking technologies (including cookies, web beacons and pixel tags) on our Website in order to provide you with tailored advertisements across the Internet. This is a common marketing practice referred to as interest-based or online behavioral advertising. These companies may collect information about your activity on our Website and third-party websites (such as web pages you visit and your interaction with our advertising and other communications) and use this information to build a profile of your interests, make predictions about your preferences, develop personalized content and deliver ads that are more relevant to you on third-party websites. This information may also be used to evaluate the effectiveness of our online advertising campaigns.

For example, we use third parties, such as Google Ads and Google Analytics advertising features on our Website, to provide you with tailored advertisements across the Internet. Through Google Ads, Google uses your Internet searches, cookies, and similar identifiers (e.g., pixel tags) to collect information about your visits to the Website and your interaction with our products and services to generate targeted advertisements to you on other websites that you visit across the Internet. We may also enable and implement Google Analytics advertising features on the Website.

Opting-Out of Interest-Based Advertising

To adjust your preferences or exercise control over the third parties who collect data on our Website for interest-based advertising purposes, please click here.

For more information about interest-based advertising and to understand your options, including how you can opt-out of receiving behavioural ads from third-party advertising companies participating in the Digital Advertising Alliance of Canada, please visit the Digital Advertising Alliance of Canada website at http://youradchoices.ca/choices.

In addition, you may also opt out of remarketing advertising provided through Google. To customize your ad preferences, or to limit Google’s collection or use this information, visit Google's Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of the Website.

  • Please note that even if you opt-out of interest-based advertising by a third-party, these tracking technologies may still collect data for other purposes, including analytics, and you will still see ads from us, but the ads will not be targeted based on behavioural information about you and may therefore be less relevant to you and your interests.

  • To successfully opt out, you must have cookies enabled in your web browser (see your browser’s instructions for information on cookies and how to enable them). Your opt-out only applies to the web browser you use so you must opt-out of each web browser on each computer you use. Once you opt out, if you delete your browser’s saved cookies, you will need to opt-out again.

H. LINKS TO OTHER WEBSITES

For your convenience, the Website may contain links as a way of helping you locate related information and products easily. This Privacy Policy does not apply to other websites to which we may link, or to other companies or persons who might be listed as third-party contacts or suppliers on this Website, or to whom we may refer you if you call or write us. When linking to another website, you must review that website’s privacy notice as other websites may not treat information collected online in the same manner as we do, and we are not responsible for the privacy practices, advertising, products, or the content of such other websites.

I. EMBEDDED CONTENT

The Website may incorporate content, including feeds, scripts embedded in the Website’s code, and visible content, provided by third parties. In some cases, those third parties collect data about how you interact with their content. For example, our Website includes Google Maps features and content. Google Maps features and content is subject to the then-current versions of Google Maps/Google Earth Additional Terms of Service and Google Privacy Policy.

J. YOUR RIGHTS

You may have the right to access, update and correct inaccuracies in your personal information in our custody and control, or receive a copy of your personal information (including where applicable, in a commonly used electronic format), and to request other information about our data processing practices, subject to certain exceptions or restrictions prescribed by law.

Email: info@dolcevita.ca; or
Address: Dolce Vita Canada
Attn: E-Commerce Director
565 Ave Victor-Davis
Pointe-Claire, QC H9R 0B5

You may also be able to correct or update certain of your personal information by logging into My Account.

K. YOUR CHOICES

Marketing Communications

If you have signed up to receive our email marketing communications, you can unsubscribe any time by clicking the “unsubscribe” link included at the bottom of the email. Alternatively, you can opt out of receiving our marketing communications by contacting us using the contact information below.

If you do not wish to receive other marketing materials or communications from us, please contact us at the contact information in the “Contact Us” section below and provide us with your name and email address and advise us that you wish to opt-out of receiving marketing information from us.

Social Sharing

If you do not want us to share your personal information with social networking sites and other third-party platforms for the purposes of serving tailored advertisements to you or others, please contact us at the contact information in the “Contact Us” section below and provide us with your name and email address and advise us that you wish to opt-out for information sharing with social platforms for these purpose.

Text Messaging

If you opt in to receiving text messages (including SMS), we may send you text messages at the number you provide for marketing purposes and communications. You can opt out of the receipt of such communications by texting us STOP at the number you received such message from. If you opt out of receiving marketing communications from us, please note that we may still send you messages to your physical address, email, or via text messages regarding your account, or for any services you have requested or received from us (e.g., to notify you about the status of a purchase that you have made with us). Standard message and data rates may apply.

Interest-Based Advertising

Please see the section above on “Opting-out of Interest-Based Advertising.”

L. HOW TO WITHDRAW YOUR CONSENT

You may withdraw your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy at any time, subject to certain legal restrictions and reasonable notice to us. Note that if you withdraw your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy, we may no longer be able to provide you with access to and use of certain portions of the services available on our Website, including processing your order. To withdraw your consent, please direct your request to:

Email: info@dolcevita.ca; or
Address: Dolce Vita Canada
Attn: E-Commerce Director
565 Ave Victor-Davis
Pointe-Claire, QC H9R 0B5

M. SECURITY AND RETENTION

We believe in providing a safe and secure experience for all of our online visitors. To that end, we have implemented reasonable administrative, technical and physical security measures designed to protect the personal information in our custody or control and to limit unauthorized access to your personal information.

While we use industry standard security measures designed to protect your information, please note that no data transmitted over the Internet or stored and utilized for business purposes can be guaranteed to be completely secure. No security measures are perfect or impenetrable. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share on the Website will not become publicly available. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.

N. OUR PRIVACY POLICIES AND PRACTICES

We respect your privacy and have implemented a comprehensive set of policies and practices that govern our treatment of personal information, including:

  • a privacy framework that sets out the roles and responsibilities of our personnel in connection with the handling of personal information in our custody and control;

  • policies and procedures regarding the protection of personal information, including with respect to the implementation of security safeguards designed to protect personal information against loss or theft and unauthorized access, disclosure, copying, use, and modification; and

  • processes for responding to individual requests and complaints in a timely and effective manner.

O. QUESTIONS ABOUT THIS PRIVACY POLICY/ CONTACT US

If you have questions or concerns with respect to our Privacy Policy or the manner in which we or our service providers (including our service providers outside Canada) treat your personal information, you may contact us at:

Email: info@dolcevita.ca; or
Address: Dolce Vita Canada
Attn: E-Commerce Director
565 Ave Victor-Davis
Pointe-Claire, QC H9R 0B5

P. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time to reflect changes in our personal information practices or law. We will post any such changes or amendments in our Privacy Policy on the Website, which will supersede all prior versions.

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the personal information in our custody or control.

Last Updated: August 6, 2025