Extra 20% Off All Sale, Code: SUMMER SHOP NOW

SUMMER 2024: Explore the collection. SHOP NOW




Privacy policy


Dolce Vita Footwear, Inc. (“Dolce Vita Canada”) respects your privacy and is committed to taking reasonable steps toward protecting your privacy online and managing your information responsibly, in order to best understand the products and services that are most useful to you. This Privacy Policy is intended to notify you of our online privacy practices, the type and categories of information that may be collected, disclosed, and stored, how the information is used, with whom the information may be shared, what choices are available to you regarding the collection, use and distribution of the information, what kind of security procedures are in place to protect the loss, misuse or alteration of the information under our control, your rights regarding your personal information and who to contact with questions or concerns. The present Privacy Notice sets forth the principles governing the collection, use and disclosure by Dolce Vita Canada of your "Personal Information" in the course of its commercial activities in Canada and is adopted in compliance with Canada's Personal Information Protection and Electronic Documents Act and in conformity with other applicable federal or provincial privacy legislation.

For purposes of this Privacy Notice, "Personal Information" means any information about an identifiable individual and may include information such as: your first, middle and last names, street address, city or town, province or territory, postal code, telephone number, personal website URL, date of birth, e-mail address, credit card or debit card information and information with respect to your orders and purchases. This Privacy Notice applies to the websites located at www.dolcevita.com, and www.dolcevita.ca (collectively, the "Website"), to any phone, fax, and/or mail operations concerning the processing of orders and questions about products or services, as well as our marketing contacts with you. This Privacy Notice does not apply to other websites to which we may link, or to other companies or persons who might be listed as third-party contacts or suppliers on this Website, or to whom we may refer you if you call or write us. We may post links on this Website as a way of helping you locate related information and products easily. However, when linking to another website, you must review that website's privacy notice as other websites may not treat information collected online in the same manner as we do. This Privacy Notice also does not apply to information collected when you purchase our products in department and specialty stores, or on other third-party websites where our products are sold. Unless otherwise specified, Personal Information collected from these other channels is not provided to Dolce Vita, and Dolce Vita has no control over how they use the information that they collect.

By using this Website and/or by contacting us and providing any Personal Information, you consent to the collection and use of information by us in accordance with this Privacy Notice. If we decide to change our Privacy Notice, we will post those changes on this page.


We collect information, including Personal Information, because it helps us improve and deliver our products and services. In addition, your Personal Information helps us communicate to you our latest products, special offers, and information and events about which you might like to hear. We also collect your Personal Information to help us design and deliver our Website, and to deliver targeted marketing to you based on your interests and previous purchases. We also may correlate your Personal Information obtained from you with information from other sources. For example, if you provide us with your Personal Information, we may cross-check that against information that might be otherwise available through other entities such as when you, or a business with which you are affiliated, seeks to open a credit account with us, or in order to prevent or detect fraud. We also collect certain aggregate and non-personal information when you use our Website. This information does not relate to a single identifiable visitor. It tells us such things as how many users visited our Website and the pages accessed. Collecting this information helps us tailor our Website to our visitors. Except where otherwise required or permitted by law, we limit the collection, use, and disclosure of Personal Information to what is necessary to effectively maintain our business relationship with you or to what is necessary to fulfill the purposes identified to you when your Personal Information is collected. Your Personal Information is only kept as long as necessary to satisfy the purpose or purposes for which it was collected, or to allow us to fulfill legal, regulatory, or business record retention requirements.


The following generally describes the type of information we may collect about you (Personal Information). Those who wish to communicate with us but do not wish to provide Personal Information online may contact us through the address or phone numbers provided on our Website, or through our online chat function. However, you should note that if you contact us by phone, online chat or via postal mail, you may still be submitting Personal Information to us, as set forth herein.


In-Store Shopping:

When you buy products or obtain services in our stores, we ask you for Personal Information we need to process your purchase or provide you with the services you request. Depending on the payment method you use, and only as permitted by applicable law, we may ask for information to verify your identity or to prevent fraud, such as your name, mailing address, telephone number, postal code, driver's license or ID number, passport number, checking account information or payment card information. You may refuse to provide such Personal Information, but you may not be permitted to complete your purchase if we cannot verify your identity. If you do provide us with such Personal Information, you consent to it being used in accordance with this Privacy Notice. We may also collect information about your purchase, such as the items purchased, the price of the items, the payment method used, and whether the product was on sale.

Telephonic Shopping and Customer Support:

You may call our customer service line for information about our products or personal shopping advice. If you do so, we may ask you for Personal Information such as your name, email address, postal address, telephone number, and, if you choose to make a purchase, your payment card information. We use this Personal Information to respond to your requests and process your transactions.

Online Shopping:

When you order products or services from the Website, we will collect the Personal Information necessary to complete your order, such as your name, e-mail address, shipping address, payment information (including credit card number and/or PayPal identifier), and billing address and/or shipping address. You may also provide us with other information that you might submit. If you create an account, we will collect information about your purchases and payment methods, as well as the shipping addresses that you add to your address book, in order to make future shopping experiences faster and more convenient.

General Browsing:

We do not automatically collect Personal Information unless you voluntarily input or submit this information, such as during a registration or ordering process, when you submit questions or comments, request information or participate in online surveys, contests, promotions or other activities. Should you voluntarily provide us with Personal Information, you consent to our use of it in accordance with this Privacy Notice.

Even if you do not submit Personal Information through the Website, we gather navigational information about where visitors go on the Website and information about the technical efficiencies of our Website and services (i.e., time to connect to the Website, time to download pages, etc.). This information allows us to see which areas of our Website are most visited and helps us better understand the user experience. This helps us improve the quality of the Website by recognizing and delivering more of the features, areas, and services our visitors prefer. In this process of gathering information, we may collect Personal Information and non-personal information (for example, domain type, browser type and version, service provider and IP address, referring/exit pages, operating system, date/time stamp, and click-stream data). We may also create and use electronic records to compile statistics about how our visitors collectively interact with our Website.




We collect information, including Personal Information and non-personal information, in three primary ways:

  • You Give Us Information: We collect information from you when you submit it to us through our Website, other digital media or in one of our stores.
  • We Collect Information Automatically: We automatically collect certain types of information when you visit our Website or use our products and services. For example, we automatically collect various types of technical information when you use our Website as otherwise described in this Privacy Notice.
  • We Collect Information from Other Sources: We may obtain information about you from outside sources. For example, we may obtain commercially available information about you from third parties, such as credit information or to prevent fraud, or purchase e-mail lists from third parties for advertising and marketing purposes. We may also receive information from third-parties who provide services for us through web-beacons and other technologies as otherwise discussed in this.


Privacy Notice. Use of Cookies:

Cookies are bits of electronic information that a website may transfer to a visitor's computer to identify specific information about the visitor's visits to the website. We use cookies, for example, to preserve the contents of your virtual shopping bag between visits. The Website uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies are typically stored on your computer's hard drive and are used to help track clicks as you go through the pages within our Website. We may also use cookies to tell us whether you have previously visited the Website. We also use cookies which may be set by third-parties with whom we have entered into agreements which may enable us to obtain analytics information about the use of our Website. You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. You may also use commonly available tools in your browser to remove cookies which may have been placed onto your computer. However, please be aware that the Website requires cookies to operate correctly. For example, if you turn off cookies or refuse them, you will not be able to make purchases on the Website. We will not use shared local objects (commonly referred to as "FLASH cookies") in a manner inconsistent with the purposes for which they were designed unless you are specifically notified that we intend to use them for a specific service. FLASH cookies are cookies that are placed on your computer that are not removed through normal browser management tools.

Use of Web Beacons, Clear-GIFs, Pixel Tags and JavaScript:

We also may use "pixel tags" (also called "action pixels," "web beacons" or "clear gifs") and/or JavaScript plug-ins, placed on our Website and in our emails to you. These web beacons and plug-ins are small graphic images (typically that you cannot see) or code on a website or in an email message which are used for such things as recording web pages and advertisements clicked-on by a user, or for tracking the performance of email marketing campaigns. These devices help us analyze our customers' online behavior and measure the effectiveness of our Website and our marketing. We also work with third party service providers that help us track, collect, and analyze this information. Third-party entities with whom we have agreements may place these devices on the Website and/or in e-mails to use information obtained from them such as pages viewed, items purchased, e-mails opened and items upon which you may click in e-mails. These third-party providers may also place cookies onto your computer. Those third-party cookies may enable us to obtain aggregate demographic information and user statistics about you and your preferences from these third-party sources as well as our information we have about you.

Server Logs and Widgets:

A web "server log" is a record of activity created by a computer that delivers certain web pages to your browser. Certain activities that you perform on our Website may record information in server logs, such as if you enter a search term into a search box located on the Website. The server log may record the search term(s), or the link you clicked on to bring you to our Website. The server log may also record information about your browser, such as you IP address and the cookies set on your browser. A "widget" is generally an application that can be embedded in a webpage. Widgets can provide real-time information to the webpage. Widgets are often provided by third parties and we may provide widgets on our website. Widgets may enable the third parties that provide them to collect date about users visiting the Website.

Search Queries on Our Website:

We may provide you with options to search for information on our Website. If you enter information in a search query box, we may store that information and we may aggregate that information with other information we may have about the browser and/or IP address from which the search query originated.

Surveys, Contests and Promotions:

From time to time, we may request information from users via surveys, contests and promotions. Participation in these surveys or promotions is completely voluntary and the user therefore has a choice whether or not to disclose this information, including Personal information. If you choose to participate, we may ask you for additional information, which may include contact information (such as name, email and shipping address), demographic information (such as postal code, age level) and provide better services and options to you. We use the Personal Information you provide to administer our contests, sweepstakes and other promotions, in addition to the purposes set forth herein. If your information gathered via a survey will be used in a manner different from that described in this Privacy Notice, such use will be detailed in the survey instructions. For example, the instructions will alert you if the Personal Information will be shared with anyone in addition to those identified in this Privacy Notice, such as a third-party sponsoring the survey.

Content You Share

You may be able to post information and materials publicly, for example, in reviews, chat areas, and other similar forums (collectively, "Forums"), subject to the Forum rules in our Terms of Use. If you post any information in a Forum on the Website, it will be deemed public information and available to the general public. Please do not post any Personal Information in a review or forum. If you do post Personal Information, you do so at your own risk, and consent to it being used as a Submission, in accordance with our Terms of Use.

You may also be able to send certain content to other individuals using the Website. To send information to others, we request both your email address and theirs. We use this information only to fulfill your request. We may retain the information you provide in connection with this feature. We will not include any third-party advertisements within the messages sent to your friends.


We use the information we collect, including Personal Information, internally in our business for many business purposes, such as to: (i) provide the products or services you may order, including processing orders and returns; (ii) analyze trends and conduct research about improving our products and services; (iii) provide support and respond to questions from customers and Website visitors; (iv) improve our stores, Website, products and/or services; (v) learn about customers' needs; (vi) contact consumers for research, informational, and marketing purposes, including customizing our product recommendations and promotions to you based upon your information and purchases; (vii) track traffic patterns and Website usage; (viii) enable online ordering and provide customer service with respect to such orders; (ix) correlate information with other commercially available information to identify demographics and preferences to assist us in our marketing efforts; (x) provide specific relevant marketing, promotional, or other information to you; (xi) address information security and/or privacy practices control, network functioning, engineering, and troubleshooting issues; (xii) investigate claims and/or legal actions, violations of law or agreements, and compliance with relevant applicable laws and legal process; (xiii) comply with law, or based on our good faith belief that it is necessary to conform or comply with the law, or otherwise to disclose information to prevent fraud to reduce credit risks, to cooperate with police and other governmental authorities, or to protect the rights, property or safety of visitors to the Website or the public; and, (xiv) process or engage in a sale of all or part of our business, or if we go through a reorganization or merger. We use the information we collect in a variety of ways. Generally, using all of the above mentioned, and similar type tools, we may collect, aggregate, and use information from or about you such as data about the type of browser and operating system used, which web pages you view, the time and duration or your visits to our Website, the search queries you may use on this Website, whether you clicked on any items or links on the Website, whether you have clicked on any links in any emails sent from us, or third parties on our behalf, whether you have chosen to opt-out of certain services or information sharing, and whether you have viewed or ordered certain products or services. We may also share Personal Information and non-personal information externally with our affiliates, licensees and joint venture partners, as well as with other third-party service providers who help us provide operational services for the Website and our business, which might include, but is not necessarily limited to: business entities that provide e-mail address management and communication contact services, network equipment and application management providers and hosting entities, credit and debit card payment gateways and processors and the issuing and acquiring banks involved in the funds settlement procedures necessary to charge your cards or financial accounts, entities which obtain information such as demographic information which might be aggregated with information we have about you, judicial, administrative and/or legal or financial accounting providers in the event that information must be reviewed or released in response to civil and/or criminal investigations, claims, lawsuits, or if we are subject to judicial or administrative process (such as a subpoena) to release your information or to prosecute or defend legal actions, as we believe is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity, and with other service providers which may be involved in the other types of services and activities otherwise discussed in this Privacy Notice. We may also use your Personal Information to contact you in ways other than e-mail or regular mail, such as via telephone contact, facsimile, or SMS, in accordance with your communication preferences.


Please note that when you upload or transfer your picture or an image (the "Image") to a social media site, such as Instagram, with the hashtag DolceVita (#DolceVita) or one of the many other hashtags employed by Dolce Vita Footwear, Inc. (collectively, the "Hashtags") there is a possibility that the Image may be selected by Dolce Vita Footwear, Inc. ("Dolce Vita Canada") or one of its affiliates, agents, retail partners or licensees (collectively, the "Affiliates") for publication on the www.DolceVita.ca website or on other advertising and social media venues. Accordingly, by uploading an Image to a social media site or any other internet picture platform using one of the Hashtags, you hereby grant to Dolce Vita and its Affiliates an irrevocable, worldwide, royalty free right and license in perpetuity to use such Image including, but not limited to, your likeness, name and biographical information depicted in such Image (collectively, the "Rights") in connection with Dolce Vita’s and its Affiliates' websites and all other advertising and social media venues regularly used by Dolce Vita and its Affiliates without any further notice to you or compensation for such Rights. You hereby represent and warrant that (i) you own all rights in and to your Images, (ii) you have permission from all person(s) appearing in your Images to grant the rights granted herein; (iii) you are not a minor, (iv) Steve Madden's and its Affiliates' use of your Images as described herein will not violate the rights, including but not limited to copyright, trademark, privacy or publicity rights, of any third party or any law, and (v) the Images are not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful or offensive. You hereby release, discharge, and agree to hold Dolce Vita and its Affiliates, and any person acting on their behalf, harmless from any liability related in any way to their use of your Images. In the event that you wish to terminate your license for such Rights at some future date, please contact Legal@TuckerLatifi.com, at which point such written E-mail notification shall constitute your legal right to terminate the license for the Rights on 14 days’ notice and Dolce Vita will exercise its reasonable commercial efforts to remove your Image within such 14-day period.


If Dolce Vita, or substantially all of its assets, were acquired, or in the unlikely event that Dolce Vita goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of Dolce Vita may continue to use your Personal Information only in accordance with this Privacy Notice.


You have the right to access, update and correct inaccuracies in your Personal Information in our custody and control, subject to certain exceptions or restrictions prescribed by law. This includes:

  • Asking us to correct or update any such Personal Information; or
  • Requesting that such Personal Information be unsubscribed from an e-mail or other electronic marketing database.
  • If you do not consent to the way in which we may use your Personal Information, please do not submit any Personal Information to us.
  • If you do not wish to receive emails about special offers and other promotions from us, click the unsubscribe link located in our emails.
  • If you do not wish to receive other marketing materials from us and/or if you do not want us to share your Personal Information with other entities as stated in this Privacy Notice, please provide us with your exact name and address and advise us that you wish to opt-out for information sharing or receiving information from us or both as the case may be. Please direct your opt-out request to:

info@dolcevita.ca, or

Dolce Vita Direct

52-16 Barnett Ave

Long Island City, NY 11104

Attn: Director of Customer Service, Ecommerce


To learn more about interest-based advertising or to "opt-out" of interest-based advertising programs from participating companies, visit WWW.NETWORKADVERTISING.ORG/CHOICES/ or WWW.ABOUTADS.INFO/CHOICES/.


We prefer to keep your Personal Information accurate and up to date. If you would like to change or rectify any of your Personal Information at Dolce Vita Canada, please login at My Account


You may withdraw your consent to our collection, use, and disclosure of your Personal Information in accordance with this Privacy Notice at any time, subject to certain legal restrictions and reasonable notice to us. Note that if you withdraw your consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Notice, we may no longer be able to provide you with access to and use of certain portions of or services available on our Website, including processing your order. To withdraw your consent, please direct your request to:

info@dolcevita.ca, or

Dolce Vita Direct

52-16 Barnett Ave

Long Island City, NY 11104

Attn: Director of Customer Service, Ecommerce



If you are visiting the Website from a location outside of the United States, your connection will be through servers located in the United States. All information you receive from the Website will be created on servers located in the United States, and all information you provide will be maintained on web servers and systems located within the United States. The data protection laws in the United States and other countries might not be as those in your country. By using this Website and/or submitting information to us, you specifically consent to the transfer of your information to the United States to the facilities and servers we use, and to those with whom we may share your information.


For your convenience, the Website may contain links to other websites. We are not responsible for the privacy practices, advertising, products, or the content of such other websites. None of the links should be deemed to imply that we endorse or have any affiliation with the links.


We believe in providing a safe and secure experience for all our online visitors. To that end, we have implemented security measures to protect the Personal Information collected from you. We maintain reasonable physical and electronic safeguards designed to limit unauthorized access to your Personal Information, and to protect you against the criminal misuse of such information.
We use data encryption technology when transferring and receiving your sensitive Personal Information, such as credit card or financial account information. For example, in your transactions submitted by you through the Website, a solid key icon or a locked padlock icon at the lower portion of your web browser window confirms the Website is secured through Secure Sockets Layer (SSL). Pages requesting Personal Information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type website addresses). When accessing a secure server, the site address will change from "http" to "https".
While we use the foregoing security measures to protect your Personal Information, please note that no data transmitted over the Internet or stored and utilized for business purposes can be guaranteed to be completely secure. No security measures are perfect or impenetrable. We cannot guarantee that only authorized persons will view your Personal Information. We cannot ensure that the Personal Information you share on the Website will not become publicly available. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up-to-date antivirus software.


We reserve the right, in our sole discretion, to modify, alter or otherwise update this Privacy Notice at any time and you agree to be bound by such modifications, alterations, or updates. We will take reasonable steps to notify you of material changes to this Privacy Notice by posting the revised policy with the date it was revised on this page, and if you have registered with us, we may notify you by e-mail to your e-mail address of record. Your continuing business relationship with us, the fact that you provide Personal Information to us and your continued use (including access, browsing, and/or use of any interactive feature) of our Website constitutes your agreement to this Privacy Notice and any updates. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the Personal Information we collect. If you are concerned about how your Personal Information is used, please visit our Website often for this and other important announcements and updates.


If you have questions or concerns with respect to our Privacy Notice, or to obtain a current copy of our Privacy Notice, you may contact us at info@dolcevita.ca